FAQs
Sustainability
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All our product are made to order. This lets us avoid overproduction and have zero textile waste. Our collections include certified organic and recycled material and are dyed with water-based neopigment inks are Oeko-Texâ„¢ certified.
For more information about the materials and eco-friendly credentials of specific products, check out the "Material" section in the product description.
For more information on our sustainability approach, check out our About page.
Shipping & delivery
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We have estimated delivery times on all our product pages.
Estimated delivery times on are only available to visitors from these countries: Australia, Austria, Belgium, Brazil, Canada, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hong Kong, Ireland, Italy, Japan, Latvia, Mexico, New Zealand, Norway, Poland, Portugal, Republic of Korea, Singapore, Spain, Sweden, Switzerland, United Kingdom, United States.
Please note all our pieces are made to order.
It takes 3–7 days to fulfil an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:- UK: 6–8 business days
- US: 3–4 business days
- Canada: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- International: 10–20 business days
We have estimated delivery times on our apparel and tote bag product pages.
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You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a message via our chatbox or email us at info@akili.shop
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Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbour’s, get in touch with us at info@akili.shop with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
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Yes, we offer free shipping for all orders!
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Yes, we ship our products all over the globe.
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An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office.
Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
Returns & refunds
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We don’t offer returns and exchanges at the moment.
To find your perfect fit please use our Find my size assistant and Size guide on each of our product pages.
If there’s an issue with your order, please drop us a message via our chatbox or email us at info@akili.shop. -
Yes, refunds are offered to customers that receive the wrong items or damaged products.
If any of these apply, please contact us at info@akili.shop with photos of wrong/damaged items and we’ll sort that out for you.
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We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@akili.shop within 7 days time with photos of the damaged product, your order number, and any other details you may have about your order.
We’ll get back to you with a resolution as soon as possible.